Reference

Our Terms, Your Rights, Clear and Simple

ace3655 operates under terms designed to keep your account fair and transparent. Access to our platform depends on your local law and eligible regions in Bangladesh — read through what applies to you before you start.

Account EligibilityBangladesh Access TermsbKash, Nagad, Rocket ScopeData and Privacy RightsPolicy Contact Path
ace3655 Our Terms, Your Rights, Clear and Simple
ACCOUNT SECURITY AND DATA

How We Handle Your Account and Data

Your account data — name, mobile number, and wallet details linked to bKash, Nagad, or Rocket — is stored securely and used only for account operation and payment verification. We do not sell or share your data with third parties outside of what is required to process your transactions. Cookies on the site track session activity and basic usage patterns; you can manage cookie preferences through your browser. If you want to request a copy of your data, update your details, or close your account entirely, contact our support team with your registered number and we will process the request directly.

Data Retention

We hold your account and transaction data for as long as your account is active, and for a standard period after closure as required by our records policy.

Cookie Handling

Session cookies keep you logged in across mobile and desktop. Analytics cookies are non-identifying and can be declined through your browser settings.

Wallet Verification

Your bKash, Nagad, or Rocket number is verified against your registered name before any withdrawal is processed. This step protects your balance from unauthorised access.

Data Request and Changes

To update your registered details or request your data, contact support with your account ID. Changes to payment numbers require re-verification before they take effect.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, your account eligibility, or a specific transaction covered under our policy, our support team handles these directly. You can reach us via live chat on the site, or through our listed email channel. We aim to respond to policy-related queries within one business day. For account disputes, include your registered mobile number and the relevant bKash, Nagad, or Rocket transaction reference so the team can pull the right records quickly.

Live Chat Available through your account dashboard. Use this for urgent policy or account access questions — it connects you to a real agent, not a bot.
Email Support Send detailed policy queries, dispute requests, or data access requests to our support email. Include your account ID and transaction reference.
Account Help Centre The help section inside your account covers common policy questions, wallet verification steps, and how to request account changes.

Common Legal and Account Questions

These cover what we get asked most often about our terms, account eligibility, and data handling. If your question is not here, reach us through live chat or email.

Access depends on your local law and whether your region is supported. Check your eligibility before registering — we cannot override local legal restrictions on your behalf.

We retain your records for a standard period after closure as part of our records policy. You can request a copy of your data before or after closing by contacting support.

No. Your payment method must be registered in your own name. Wallets that do not match your account name will be flagged during verification and the transaction may be blocked.

Contact our support team via live chat or email with your account ID and the relevant transaction reference. Policy disputes are reviewed within one business day.

Submit a request through our support channel with your current account ID and proof of the new number. Wallet re-verification is required before the change takes effect.

All policy changes are posted on this page. Continuing to use your account after an update means you have accepted the revised terms. We recommend checking here periodically.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.